Terms and Conditions:

  • Prepaid payment is required to start shipping orders. When account balance reaches 25%, we will require an additional payment to ensure no delays for shipment.

  • For credit card charges, there will be a charge of 3% for Visa and MasterCard and 4% for AMEX. (There will be no charge for check or wire transfer)

  • Drop Shipping fee is $1.75 per order

  • Shipping is not included in price and will be determined based on item and shipping address. You may also use your own shipping account. Please provide the below billing information associated with your carrier account: Contact name, Full address, Zip code, Phone number, Account number, Carrier

  • Returns are accepted within 7 days of delivery for unopened and unused items only. Please reach out with a return request and we will provide an RMA number. You may use your own label or request a shipping label. Return shipping will be deducted from the credit memo. No Drop shipping fee and shipping cost will be credited.

  • Packing slip can be included or excluded from packages. Standard format packing slip includes company name, address, item, description and quantity. No prices are displayed.

  • Once the shipment is given over to the carrier, all responsibility is shifted from Hygea Natural. Please file claims directly with the carrier for any lost or damaged shipments. If shipped under out account, we will file a claim and if paid, will issue a credit. We do not guarantee transit times.